Terms & Conditions

Last updated: 16 September 2026

Welcome to TR Elegant Boutique. These Terms & Conditions apply to your use of our website and to orders placed through it. By using the website or submitting an order, you agree to these terms.

1. Website Use

You agree to use this website only for lawful purposes and to provide accurate and current information when placing an order. You are responsible for protecting any account or login information associated with your use of the website.

2. Product Information

We aim to present product descriptions, photographs, colours, designs, sizes, availability, and prices as accurately as reasonably possible. Actual colours may vary slightly depending on lighting, photography, screen settings, and device displays. Minor differences that do not materially change the product are not necessarily defects.

3. Prices

Prices are displayed on the website and may be changed from time to time. Any applicable delivery charges or other charges will be shown or communicated as part of the order process where relevant.

4. Orders and Acceptance

Submitting an order does not by itself guarantee acceptance. We may contact you to confirm an order. We may refuse or cancel an order where a product is unavailable, information or pricing is incorrect, payment cannot be verified, fraud is suspected, or the order cannot reasonably be fulfilled. If an online payment has already been successfully collected for an order we cancel, an appropriate refund will be arranged.

5. Payments

Available payment methods may include online payments through third-party payment processors and other methods displayed on the website. By choosing an online payment method, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.

6. Shipping and Delivery

We offer delivery within Sri Lanka where service is available. Our usual delivery estimate is 2 to 4 working days, but delivery times are estimates and may be affected by location, courier operations, public holidays, weather, incorrect delivery details, or other circumstances outside our reasonable control.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Refund, Return & Exchange Policy. Customers should review that policy before purchasing.

8. Intellectual Property

Unless otherwise stated, website content created or owned by TR Elegant Boutique, including our branding, text, graphics, and original product photographs, may not be copied, reproduced, republished, or commercially used without permission, except as allowed by applicable law.

9. Website Availability and Liability

We aim to keep the website and information available and accurate, but temporary errors, interruptions, or technical issues may occur. Nothing in these terms excludes or limits any right or liability that cannot lawfully be excluded or limited under applicable law.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on this page will apply from its stated last-updated date, subject to applicable law.

11. Contact

For order or website questions, contact TR Elegant Boutique, Phone/WhatsApp: +94 71 923 5627.